Citizen Charter


Frontline Services

  1. Technical Assistance
    1. Advisory and Consultancy
    2. Animal Upgrading
    3. Crop Pest and Disease Clinic
    4. Land Suitability Assessment
    5. Statistical Analysis
  2. Laboratory Services
    1. Soil and Water Analysis
    2. Plant Tissue Analysis
    3. Phytochemical and Microbial Analysis
    4. Feed Analysis (crude and fiber)
    5. Microbial Food Testing
  3. Information Support
    1. Capability Building
    2. GIS/RS Mapping and Information Decision Support System
    3. Information and Technology Packaging
    4. Weather Information System and Advisories
  4. Sale of Research-based Products
    1. Agro-bio Products
    2. Improved Animal Breeds
    3. Planting Materials

Procedure of Availing the Services

I. Services Listed under A, B & C1-2.
STEP APPLICANT/CLIENT ADMINISTRATOR DURATION PERSON IN-CHARGE
Outside MMSU MMSU Students/Other Units/Offices *
1 Submit written request to the Office of the University President (OUP) Submit written request to the Director of Research (DOR) Approves/Directs needed action 5 minutes UP/DOR
2 Take action as required Take action as required VPRE/ODR inform and advise client 1 hour VPRE/DOR
3 Avail service Avail service Deliver service Dependent on kind of service Assigned personnel

* In support to other official university functions

II. Services Listed under C3 (For units/offices of MMSU only).
STEP APPLICANT/CLIENT ADMINISTRATOR DURATION PERSON IN-CHARGE
1 Submit written request to OUP thru VPRE
Makes endorsement 3 minutes VPRE
Approves/Directs needed action 3 minutes UP
2 Takes action as needed Directs needed action 10 minutes VPRE/DOR
3 Avail service Deliver service Dependent on type and volume of publication ODR-KTM
III. Services Listed under D.
STEP APPLICANT/CLIENT ADMINISTRATOR DURATION PERSON IN-CHARGE
1 Go to Point of Sale (POS) area Inform and advise client of available service and how to avail 3 minutes Assigned sales attendant
2 Take action as advised Effect transaction required 15 minutes Assigned staff
3 Avail service Make sale 5 minutes Assigned sales attendant

Flowcharts

For Clients Outside MMSU
(Frontline Services A, B & C1-2)
Flow Chart 1
For Units/Offices of MMSU Only
(Frontline Service C3)
Flow Chart 2
(Frontline Service D)
Flow Chart 3