Citizen Charter

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Frontline Services

1. Technical Assistance
   1. Advisory and Consultancy
   2. Animal Upgrading
   3. Crop Pest and Disease Clinic
   4. Land Suitability Assessment
   5. Statistical Analysis
2. Laboratory Services
   1. Soil and Water Analysis
   2. Plant Tissue Analysis
   3. Phytochemical and Microbial Analysis
   4. Feed Analysis (crude and fiber)
   5. Microbial Food Testing
3. Information Support
   1. Capability Building
   2. GIS/RS Mapping and Information Decision Support System
   3. Information and Technology Packaging
   4. Weather Information System and Advisories
4. Sale of Research-based Products
   1. Agro-bio Products
   2. Improved Animal Breeds
   3. Planting Materials

Procedure of Availing the Services

I. Services Listed under A, B & C1-2.

STEP	APPLICANT/CLIENT		ADMINISTRATOR	DURATION	PERSON IN-CHARGE
	Outside MMSU	MMSU Students/Other Units/Offices *
1	Submit written request to the Office of the University President (OUP)	Submit written request to the Director of Research (DOR)	Approves/Directs needed action	5 minutes	UP/DOR
2	Take action as required	Take action as required	VPRE/ODR inform and advise client	1 hour	VPRE/DOR
3	Avail service	Avail service	Deliver service	Dependent on kind of service	Assigned personnel

* In support to other official university functions

II. Services Listed under C3 (For units/offices of MMSU only).

STEP	APPLICANT/CLIENT	ADMINISTRATOR	DURATION	PERSON IN-CHARGE
1	Submit written request to OUP thru VPRE
		Makes endorsement	3 minutes	VPRE
		Approves/Directs needed action	3 minutes	UP
2	Takes action as needed	Directs needed action	10 minutes	VPRE/DOR
3	Avail service	Deliver service	Dependent on type and volume of publication	ODR-KTM

III. Services Listed under D.

STEP	APPLICANT/CLIENT	ADMINISTRATOR	DURATION	PERSON IN-CHARGE
1	Go to Point of Sale (POS) area	Inform and advise client of available service and how to avail	3 minutes	Assigned sales attendant
2	Take action as advised	Effect transaction required	15 minutes	Assigned staff
3	Avail service	Make sale	5 minutes	Assigned sales attendant

Flowcharts

For Clients Outside MMSU

(Frontline Services A, B & C1-2)

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For Units/Offices of MMSU Only

(Frontline Service C3)

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(Frontline Service D)